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PRIVACY POLICY

General Information

This privacy policy informs you about the nature, scope, and purpose of the processing of personal data (hereinafter referred to as "data") within our service provision as well as within our online offering and the associated websites, functions, and content, and external online presences, such as our social media profiles (hereinafter collectively referred to as "online offering"). With regard to the terms used, such as "processing" or "controller", we refer to the definitions in Article 4 of the General Data Protection Regulation (GDPR).

Controller

"SOUND OF VIENNA" Konzertveranstaltungs GmbH
Mahlerstraße 5/1/41
A-1010 Vienna
T: +43 (0)1 512 57 90
E: sound@soundofvienna.at

Data Protection Officer

Our Data Protection Officer can be reached at:
E: datenschutz@shi-group.at

Data we collect

  • Personal Data: Name, address, phone number, email address, payment information.

  • Usage Data: Information about how you use our website, such as IP address, browser type, duration of visit, and pages viewed.

  • Communication Data: Content of contact forms and emails.

Purpose of Data Processing

  • Contract Fulfillment: Processing your orders and inquiries.

  • Marketing: Sending information about our events and offers, provided you have given consent.

  • Website Optimization: Improving our online offering by analyzing the use of our website.

  • Customer Service: Responding to inquiries and providing support.

Legal Bases for Processing

  • Art. 6 ( 1 )  (b) GDPR: Processing necessary for the performance of a contract or pre-contractual measures.

  • Art. 6 ( 1 )  (a) GDPR: Processing based on your consent.

  • Art. 6 ( 1 )  (f) GDPR: Processing to safeguard our legitimate interests (website optimization and direct marketing).

Tracking Tools and Third-Party Providers

We use the following tracking tools and third-party providers:

  • Google Analytics: To analyze the use of our website. Information is transmitted to and stored by Google in the USA. Google is certified under the EU-US Privacy Shield.

  • Facebook Pixel: To measure the effectiveness of our advertising campaigns. Data is transmitted to and stored by Facebook in the USA.

  • MailChimp: For sending newsletters. MailChimp stores data in the USA and is certified under the EU-US Privacy Shield.

  • Bókun: To manage bookings and ticket sales. Data is transmitted to and stored by Bókun in Iceland. Bókun complies with the GDPR.

  • Stripe: For payment processing. Stripe stores data in the USA and is certified under the EU-US Privacy Shield.

  • Wix.com: For hosting and managing our website. Data is transmitted to and stored by Wix.com in Israel. Wix.com is certified under the EU-US Privacy Shield and complies with GDPR requirements.

  • Microsoft Cloud Services: For data storage and management. Data can be stored in data centers worldwide, including the USA. Microsoft is certified under the EU-US Privacy Shield and complies with GDPR requirements.

Use of Social Media Plugins
Our online offering uses social media plugins from the following providers:

  • Facebook: Provider is Facebook Inc., 1 Hacker Way, Menlo Park, California 94025, USA. When you visit our pages, a direct connection between your browser and the Facebook server is established via the plugin.

  • Instagram: Provider is Instagram LLC, 1601 Willow Rd, Menlo Park, CA 94025, USA. When you visit our pages, a direct connection between your browser and the Instagram server is established via the plugin.

Data Security

We use appropriate technical and organizational security measures to protect your data from manipulation, loss, destruction, or unauthorized access by third parties. Our security measures are continuously improved in line with technological developments.

Transfer to Third Countries

Data transfer to third countries only occurs if it is necessary for contract fulfillment, required by law, or you have given us your consent. The transfer is carried out in accordance with legal regulations and only to the extent that an adequate level of data protection in the third country is ensured.

We use the following tracking tools and third-party providers:

Purpose of Data Processing

  • Contract Fulfillment: Processing your orders and inquiries.

  • Marketing: Sending information about our events and offers, provided you have given consent.

  • Website Optimization: Improving our online offering by analyzing the use of our website.

  • Customer Service: Responding to inquiries and providing support.

Data Sharing and Processors

  • Data Sharing: Your personal data will not be sold or marketed to third parties. Data is only shared if necessary for contract fulfillment or if you have expressly consented.

  • Processors: We use external service providers (e.g., for payment processing and web analytics) who process data on our behalf. These service providers are contractually obligated to comply with GDPR.

Data Retention

Your data is only stored for as long as necessary to fulfill our contractual and legal obligations.

Data processed based on your consent is stored until you withdraw your consent.

Your Rights

  • Right of Access: You have the right to request information about your personal data stored by us.

  • Right to Rectification: You can request the correction of inaccurate data.

  • Right to Erasure: You have the right to request the deletion of your data, provided there are no legal retention obligations.

  • Right to Restriction of Processing: You can request the restriction of the processing of your data.

  • Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format.

  • Right to Object: You can object to the processing of your data for advertising purposes at any time.

  • Right to Withdraw Consent: You can withdraw your consent to data processing at any time.

  • Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority.

Contact

For inquiries about data protection, please contact us at:
E: datenschutz@shi-group.at

Cookie Policy
Use of Cookies

Our website uses cookies to improve user experience and enable certain functions. Cookies are small text files that are stored on your device.

Types of Cookies

  • Essential Cookies: These cookies are necessary to provide you with the basic functions of the website.

  • Functional Cookies: These cookies allow us to customize the website according to your preferences.

  • Performance Cookies: These cookies collect information about how you use our website to improve its performance.

  • Marketing Cookies: These cookies are used to display advertising that is relevant to you.

Third-Party Cookies

  • We also use cookies from third-party providers to analyze the use of our website and measure advertising campaigns:

  • Google Analytics: Sets cookies to collect usage data and analyze website performance.

  • Facebook Pixel: Sets cookies to measure the effectiveness of our advertising campaigns.

  • MailChimp: Sets cookies to analyze newsletter performance.

  • Bókun: Sets cookies to manage bookings and ticket sales.

  • Stripe: Sets cookies to enable payment processing.

  • Wix.com: Sets cookies to host and manage the website.

Cookie Settings

You can control and manage the use of cookies through your browser settings at any time. Please note that disabling cookies may affect the functionality of our website.

Consent to Cookie Use

When you first visit our website, you will be asked to consent to the use of cookies. You can withdraw your consent at any time by adjusting your browser settings.

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